SERVICES
RENAULT TRUCKS SCOTLAND SERVICE CHARTER
May. 25 2021
- Our services
- Service Charter – Our Promise
Renault Trucks Scotland Service Pledges
Roadside Repairs
We endeavour to attend breakdowns within 75 minutes. We will manage each case individually in the most appropriate way.
Parts
A first time over the counter pick rate in excess of 90%. In addition to this, and to support any vehicle in a VOR situation, we can, through our extensive logistics network, search and obtain parts from multiple support warehouses and dealer locations throughout Europe and the world.
Service
To maximise vehicle uptime through preventative action and to support customers towards achieving their compliance requirements.
Vehicle Uptime
Any Renault Trucks Scotland UK supplied vehicle currently under manufacturer’s warranty or operating under a Renault Trucks Scotland maintenance contract, suffering an unexpected failure where the required part(s) cannot be supplied within two working days, will be covered by the Renault Trucks Scotland Vehicle Uptime promise.
(T&Cs and limitations by vehicle type apply).
Light Commercial Vehicles
To bring all the benefits of our network, skills and expertise from the HGV sector to the Light Commercial Vehicle market
Terms & conditions
